We want you to love your Sparter products. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be free from signs of wear, damage, or misuse.
For hygiene and quality reasons, used products cannot be returned or refunded.
Return Shipping Costs
Customers are responsible for the return shipping costs for discretionary returns (e.g., changed mind, ordered the wrong color). A flat restocking fee of $10 will be deducted from your final refund amount. If your original order was subject to a shipping charge, that original shipping fee is non-refundable. For orders that qualified for free shipping, only the $10 restocking fee will be deducted from the product's purchase price.
If the return is due to a product defect or a shipping error on our part, Sparter will cover all return shipping costs and waive the restocking fee.
How to Start a Return
To request a return, please contact our Customer Support team at:
Please include:
- Your order number
- The reason for your return
- Photos (if the item arrived damaged or incorrect)
Our team will provide return instructions once your request has been reviewed.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at service@thesparter.com.
We'll work quickly to make it right and, where appropriate, provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Items damaged through misuse, accidents, or improper care
- E-Gift cards
- Clearance or final sale items (if marked as non-returnable)
Return Address (Warehouse Only)
Please do not return items directly to these addresses without prior authorization from our support team.
● US West Warehouse: C/O 2221 Remington Ave, Ontario, California, 91762, US
● US East Warehouse: C/O 1100 Cranbury South River Road, Monroe Township, New Jersey, 08831, US
Need Assistance?
If you have any questions about returns or refunds, please contact us at:
Our Customer Support team is here to help.